Your personal information is what we value most. When you open an account with 5qq, everything about how that information is collected, where it is used, and how it is kept secure is explained here, openly and clearly.
We never sell your data. It is used solely for service operation, security verification, and legal compliance. You can view, update, or delete your information at any time.
5qq (hereinafter referred to as "we", "us", or "the Platform") is an internationally licensed online gaming and betting platform. This Privacy Policy covers the website 5qq.vin and its associated mobile applications.
By registering on our platform or using our services, you agree to the terms of this Privacy Policy. This policy applies to our Terms and Conditions and Responsible Gaming Policyeffective in conjunction with.
This Privacy Policy is designed with Bangladeshi users in mind. We follow international data protection standards, particularly the principles of GDPR, to ensure your personal information is protected at the highest level.
This policy may be updated at any time. If changes are made, we will inform you by email or platform notification. We encourage you to check this page regularly.
5qq collects only what is necessary — nothing more. The data we collect falls into three categories:
| Data Type | Reason for Collection | Required? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Email & Mobile | Account communication and security | Yes |
| NID / Passport | KYC verification | Yes for Withdrawals |
| Payment Information | Deposit & Withdrawal Processing | Yes, for transactions |
| IP and device | Fraud Prevention & Security | Automatic |
5qq uses your information strictly under a purpose-limitation policy. Collected data is used only for the following:
Your personal information is never sold or rented to third-party advertisers. We do not share it for marketing purposes without your explicit consent.
5qq's website and app use cookies and similar tracking technologies. These enhance your browsing experience and help the platform function correctly.
You can disable cookies through your browser settings. However, doing so may affect certain platform features. Disabling essential cookies in particular may cause issues with logging in.
5qq shares your information with third parties only in the following specific circumstances:
Your information is never shared with third-party advertisers, data brokers, or any unauthorized party. Your financial information is never used outside of payment processing.
All our third-party partners operate under strict data protection agreements and may only use your information for specified purposes.
We retain your information for as long as necessary. Some data may be kept after account closure due to legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal compliance and dispute resolution |
| Transaction Records | 7 years | AML and financial regulatory requirements |
| KYC documents | 5 years | Identity Verification Laws |
| Gaming History | 3 years | Dispute Resolution |
| Marketing Preferences | Upon withdrawal of consent | User Controls |
Once the retention period ends, your data is securely deleted or anonymized so it can no longer be linked to you.
5qq believes your data belongs to you. That is why we give you the following rights:
At 5qq, you have complete control over your personal information.
You can view the information we hold about you at any time. Submit a request through your account settings or by contacting support.
You can request corrections to any inaccurate or outdated information. We will update and confirm within 48 hours.
You may request deletion of your data where there is no legal obligation to retain it. If you close your account, your data will be automatically deleted after the applicable legal retention period.
You may request a download of your data in a standard, machine-readable format.
You can ask us to stop using your data for specific purposes, such as opting out of marketing communications.
You may object to how your data is being used, particularly in cases involving automated decision-making.
For any data-related requests, please contact our support team. Email: [email protected] — We will respond within 48 hours.
5qq protects your information using industry-standard technology and processes. Our security framework operates on multiple layers:
We do everything on our end to keep your account secure, but using a strong password, keeping it private, and avoiding login on unrecognised devices is your responsibility.
The 5qq platform may integrate third-party services such as payment gateways and game providers. These services operate under their own privacy policies.
We verify the privacy practices of our third-party partners and only work with trusted, accredited providers.
5qq is an 18+ platform. We do not knowingly collect any information from anyone under the age of 18.
If your child has registered by mistake, please contact us immediately [email protected]to reach us. We will promptly close the account and erase all associated data.
5qq may update this Privacy Policy from time to time. Changes may be prompted by:
For significant changes, we will notify you via your registered email and on the platform at least 7 days in advance. For minor updates, only the "Last Updated" date at the top of the page will be revised.
Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.
For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team.
For general inquiries & questions:
[email protected]
Response time: within 48 hours
For urgent information requests and account-related matters:
24/7 Live Chat
Average response time: 5 minutes
If you believe we have failed to protect your information, please contact us first. If you are not satisfied with the outcome, you may file a complaint with the relevant data protection authority.
At 5qq, your privacy is not just a written policy — it is something we practice every day.
Every transaction and piece of personal data you share is protected with 256-bit AES encryption — the same technology used by banks and the military.
We never collect information without your knowledge. We are always clear about what data is being collected and why.
Independent third-party experts regularly audit our security systems. Any vulnerabilities found are addressed immediately.
From unsubscribing from marketing emails to deleting your account entirely — it's all in your hands. We won't stand in your way.
We follow a data minimisation principle — we only collect what is strictly necessary. We have no use for anything beyond that.
In the event of a security incident, we will directly notify affected users within 72 hours and take steps to resolve the issue.
Your information is fully protected at 5qq. Register today with world-class encryption and a transparent privacy policy.